Privacy Policy

Protecting your privacy on bigtaka9 is one of our top priorities. This privacy policy explains what information we collect when you use our website and services, how we use it, and the steps we take to keep your data safe. By using bigtaka9's services, you agree to this privacy policy.

1. What Information We Collect

When you create an account and use our services on bigtaka9, we collect various types of information. This data falls into two categories: information you provide directly, and information collected automatically.

Information You Provide:

• Full name, date of birth, and nationality.
• Mobile number and email address.
• Residential address and postal code.
• Government-issued ID information (NID, passport) for identity verification.
• Payment method details — mobile banking numbers (bKash, Nagad, Rocket).

Automatically Collected Data:

• IP address and device information.
• Browser type and operating system.
• Time of site entry and exit.
• How long each page was viewed.
• Cookie and session data.
• Gaming activity and transaction history.

2. Purpose of Data Collection

Bigtaka9 uses your information for specific, legitimate purposes only. We never collect more data than what is necessary.

3. Data Storage & Security

Bigtaka9 follows the highest industry standards to protect your privacy. Our security framework is multi-layered and regularly verified through third-party audits.

• SSL Encryption: All data transfers are encrypted with 256-bit TLS/SSL.
• Secure Servers: Data is stored in secure data centers with strictly limited access.
• Two-Factor Authentication: Two-factor authentication is available for your account.
• Regular Security Audits: Regular vulnerability assessments are conducted by external security specialists.
• Staff Training: Our team undergoes rigorous data privacy training.

4. Data Sharing & Third Parties

Bigtaka9 never sells your personal information. However, in limited circumstances, certain data may be shared with specific third parties.

• Payment Processors: Solely to process transactions with mobile banking providers such as bKash, Nagad, and Rocket.
• Identity Verification Services: With licensed verification institutions for the KYC (Know Your Customer) process.
• Legal Authorities: Information required under court orders or government directives.
• Fraud Prevention Organizations: With industry bodies to prevent fraudulent activity.

When sharing data with third parties, we ensure they adhere to the same privacy standards and that the information is used solely for its intended purpose.

5. Cookie Policy

Bigtaka9 uses cookies on its website to enhance your browsing experience. Cookies are small data files stored in your browser.

• Essential Cookies: Essential for maintaining login sessions and ensuring account security.
• Performance Cookies: To analyze which sections of the site are most used and improve our services accordingly.
• Functionality Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand site traffic and usage patterns.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

6. Data Retention Period

Bigtaka9 retains your information only for as long as necessary. All data is kept secure while your account remains active. After an account is closed, relevant transaction records are retained for up to 5 years as required by legal obligations. After that period, your data is securely deleted or anonymized.

7. Your Rights

Under our privacy policy, you have a number of rights that bigtaka9 respects:

• Right to Access: You may request to view the information we hold about you at any time.
• Right to Rectification: You can request corrections to inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can opt out of your data being used for specific purposes.
• Data Portability: You may request a copy of your data in a readable format.
• Right to Object: You may request to opt out of marketing communications.

8. Minor Privacy Protection

Bigtaka9's services are strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

9. International Data Transfers

Our servers are located in secure data centers. Should your information ever need to be processed internationally, we will ensure that the destination country has equivalent data protection laws in place, or that adequate protections are established through appropriate agreements.

10. Changes to the Privacy Policy

Bigtaka9 may update this privacy policy from time to time. For significant changes, notice will be provided via your registered email or on the platform. Continued use of our services after any changes constitutes your acceptance of the updated policy. Check the "Last Updated" date at the top of the page to confirm you are viewing the latest version.

11. Contact

For any privacy-related questions, complaints, or to exercise your rights, please contact our Customer Support team. We are always here to help.

For more information, visit our FAQ Page and Terms and Conditions page.